Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You will need the receipt or proof of purchase.
To start a return or for any return questions you can contact us at chillafpillofficial@gmail.com.
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received your return request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chillafpillofficial@gmail.com.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You will need the receipt or proof of purchase.
You will need the receipt or proof of purchase.
To start a return or for any return questions you can contact us at chillafpillofficial@gmail.com.
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received your return request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chillafpillofficial@gmail.com.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You will need the receipt or proof of purchase.